Shipping policy
Delivery Policy
Lone Star Exclusives
Effective Date: 5/15/25
At Lone Star Exclusives, we strive to make receiving your furniture as convenient as possible. Please review our Pickup and Delivery Policy below for information on delivery zones, in-store pickup, local delivery, extended delivery, and Tempur-Pedic® White Glove Delivery.
1. Free In-Store Pickup
We offer free in-store pickup at our showroom location.
- Pickup is available during regular business hours.
- Please wait for confirmation that your order is ready before arriving.
- Bring a copy of your receipt or order confirmation and a valid photo ID.
- Customers are responsible for securing and transporting merchandise upon pickup.
2. Local Delivery — Within 45 Miles
We offer professional home delivery within a 45-mile radius of Bryan/College Station, Texas.
- Delivery fees apply and will be quoted at the time of sale.
- Our team will contact you to schedule a delivery date and time window.
- Please ensure someone 18 years or older is present to accept the delivery.
3. Extended Delivery — Beyond 45 Miles
If you live outside the 45-mile radius, delivery may still be available upon request.
- Additional fees and extended scheduling times may apply.
- Contact us for a custom delivery quote and availability in your area.
4. Tempur-Pedic® White Glove Delivery
Eligible Tempur-Pedic® mattresses, adjustable bases, and flat foundations may qualify for complimentary White Glove Delivery.
White Glove Delivery is designed to provide a convenient, full-service delivery experience and may include:
- Shipping and delivery of your new Tempur-Pedic® product
- In-home delivery
- Setup and placement of your new mattress, adjustable base, or foundation
- Removal of your old bed or mattress, where applicable and permitted by the service
- Removal of packaging materials
Delivery Timing
White Glove Delivery orders typically arrive within approximately 7–10 business days after the order is placed, although delivery times may vary based on product availability, location, carrier schedules, and other circumstances.
Once your order reaches the local delivery carrier, the carrier will contact you to arrange a convenient delivery date and time.
Preparing for White Glove Delivery
To help ensure a smooth delivery experience:
- Clear pathways to the room where your new bed will be placed.
- Make sure doorways, hallways, stairways, and other access areas are clear.
- Secure pets and keep children away from the delivery area during setup.
- Make sure the area where the new mattress, foundation, or adjustable base will be installed is ready before the delivery team arrives.
- If you are requesting removal of an existing mattress or bed, it should be accessible to the delivery team.
Old Mattress / Bed Removal
Where included with the applicable White Glove Delivery service, the delivery team will remove your old mattress or bed as permitted by the service requirements.
Removal may be subject to product, condition, access, local regulations, and carrier restrictions. Certain items or conditions may not qualify for removal.
Mattress Break-In Period
After delivery, it is normal for a new mattress to require a break-in period as your body adjusts to the new mattress. Comfort and feel may change during the first several weeks of use.
Product registration is recommended but is not required to receive your purchase.
Important: White Glove Delivery availability, eligibility, delivery times, setup, and old-bed removal are subject to the applicable Tempur-Pedic® and delivery-carrier requirements. Please contact Lone Star Exclusives with questions regarding eligibility for your specific purchase.
5. Delivery Terms
For standard Lone Star Exclusives delivery:
- Delivery includes placement of furniture in the room of your choice and removal of packaging materials.
- Please ensure that entryways, staircases, and hallways are clear and accessible.
- We are not responsible for furniture that does not fit through doorways or up staircases.
- If no one is available at the time of delivery, a re-delivery fee may apply.
For Tempur-Pedic® White Glove Delivery, delivery and setup are performed according to the applicable White Glove Delivery service requirements.
6. Damage or Issues
Please inspect your furniture and merchandise at the time of delivery or pickup.
- Any visible damage or defects must be reported within 24 hours of receiving your item.
- We will work with you to resolve any issues promptly and fairly.
Questions?
For questions about delivery, pickup, or Tempur-Pedic® White Glove Delivery, please contact us:
Lone Star Exclusives
410 N. Texas Ave.
Bryan, TX 77803
1 (800) 218-0623
LoneStarExclusives@LoneStarExclusives.com