Terms of service

Terms of Service

Lone Star Exclusives
Effective Date: 05/15/25

These Terms of Service ("Terms") govern your use of the services, purchases, and interactions with Lone Star Exclusives ("Company," "we," "us," or "our"), including our website, physical store, and customer service communications. By engaging with us or making a purchase, you agree to comply with these Terms.

1. Acceptance of Terms

By accessing our website, visiting our store, or purchasing our products, you agree to be bound by these Terms, as well as any additional policies posted on our website or provided in-store, including our Return Policy and Privacy Policy.

2. Eligibility

You must be at least 18 years old or have the involvement of a parent or guardian to use our services or make purchases. You agree to provide accurate and complete information when making a purchase or submitting any information to us.

3. Product Availability & Pricing

All products and prices are subject to change without notice. We reserve the right to discontinue or modify items at any time. While we strive for accuracy, occasional errors in product descriptions, pricing, or availability may occur. We reserve the right to correct any errors and cancel orders if necessary.

4. Orders & Payment

All orders are subject to acceptance and availability. Full payment is required at the time of purchase unless otherwise agreed in writing. We accept various forms of payment, including major credit cards and approved financing options. Orders may be canceled at our discretion if fraud is suspected or payment is declined.

5. Delivery & Pickup

Delivery fees are non-refundable. Customers are responsible for ensuring accurate delivery information and availability at the time of delivery. If you are not available during the scheduled delivery window, a re-delivery fee may apply.

6. Returns, Exchanges, and Reselections

Please refer to our Love It or Swap It Policy for information on reselections and returns. All mattress sales are final. Returned items must be in original condition and within the stated timeframes. Fees may apply for restocking and redelivery.

7. Customer Responsibilities

Customers are responsible for:

  • Inspecting merchandise upon delivery or pickup.

  • Measuring doorways, staircases, and spaces to ensure furniture will fit.

  • Reporting damages or issues within 24 hours of delivery.

8. Intellectual Property

All content on our website, social media, and printed materials—such as images, logos, and product descriptions—is the intellectual property of Lone Star Exclusives and may not be reproduced or used without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Lone Star Exclusives shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services or products. Our total liability shall not exceed the amount you paid for the product or service in question.

10. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising under these Terms shall be resolved in the appropriate courts located in Texas.

11. Modifications to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on our website with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated Terms.

12. Contact Information

For questions or concerns about these Terms of Service, please contact:

Lone Star Exclusives
1301 S College Ave. Bryan, Tx 77801
1(800)218-0623
LoneStarExclusives@LoneStarExclusives.com
www.LoneStarExclusives.com